Refunds & Cancellations

Effective October 16, 2026

Everything we make is printed or embroidered just for you, so our policy is built around the mockup you approve. Here's exactly how it works.

Cancel anytime before you approve your mockup

You can cancel for a full refund any time before you approve your mockup. Once you approve it and we start printing, the order can't be cancelled because the blanks and production are used up for your order.

We can't accept returns for

• changing your mind after approving the mockup,
• ordering the wrong size or quantity, or
• spelling, design, or placement that matches the mockup you approved.

Check each brand's size chart before ordering. We're happy to help you pick sizes.

If we got it wrong, we fix it

If your items don't match your approved mockup, have a misprint, or arrive damaged or defective, let us know within 7 days of pickup or delivery. Send photos and keep the items unwashed and unworn. We'll reprint the affected pieces or refund them, whichever you prefer.

Other refunds

• Sold-out items: if a blank is unavailable and you don't want an alternative, we refund that part of the order.
• Same-day fee: refunded if we miss a same-day order we accepted.

How refunds are paid

Refunds go back to your original payment method. Once we approve a refund, it usually shows up in 5–10 business days, depending on your bank.

Contact

Artefact Textiles
Costa Mesa, California
Email: [email protected]
Phone or text: (714) 824-0194